A Leader in Digital Currency Investing

Our Story

A Leader in Digital Currency Investing. We believe that digital currencies will revolutionize our legacy economic, political, and social systems. With that transformation comes a meaningful generational shift in how institutions and individuals approach investing. That’s where Grayscale Investments comes in.

Founded in 2015, Ridgeway Holdings is the world’s largest digital currency asset manager, with more than $20.5B in assets under management as of July 1, 2021. Through its family of investment products, Ridgeway provides access and exposure to the digital currency asset class in the form of a security without the challenges of buying, storing, and safekeeping digital currencies directly. With a proven track record and unrivaled experience, Ridgeway’s products operate within existing regulatory frameworks, creating secure and compliant exposure for investors. Grayscale products are distributed by Genesis Global Trading, Inc. (Member FINRA/ SIPC, MSRB Registered).

As the digital currency market has emerged and evolved, Ridgeway has grown alongside it, becoming the leading partner to investors as they navigate and deploy capital into this new asset class.

By the Numbers

106

Assets Under Management (as of 06/31/21)

Ridgeway is the world’s largest digital currency asset manager.

7906

Multi-product investor inflows (as of 06/31/21)

35% of investors invest across multiple products.

70

Ridgeway's coverage(as of 06/31/21)

Our products cover over 70% of the digital currency market.

5,259,000

Payouts(as of 06/31/21)

Ridgeway Holdings has made payments to customers from all over the world totalling millions of dollars.

FREQUENTLY ASKED QUESTIONS

Your question not answered here? Contact our support team for help.

How do I make a withdrawal?

To make a withdrwal log in to your account, go to "Withdrawal" tab on your account dashboard. We currently support only Bitcoin, Ethereum and Dogecoin withdrawals only.

Verification email not received?

If you cannot find the verification link in your email, it's likely that it is being blocked by your email settings, or by a security filter. Please check your email settings and ensure no filter is up. You can also check spam/junk folder.

How can I make a deposit?

You can use any of the available payment options to make your investment deposit. Bitcoin, Ethereum or Dogecoin. You are required to login to your account section and go to new deposit to get a unique bitcoin or etherum wallet generated by your account. From your bitcoin wallet make a deposit of the amount you wish to invest with Ridgeway Holdings. Once the system receives the funds, the deposit is made available in your account.

I have made a deposit, but it's not credited to my account?

It may take up to 48 hours for your account to show your deposit. However, if you don't see your deposit even after 48 hours, contact us with the screenshot of transaction as a proof of deposit and your account will be credited after successful verification.

How can I get help when I need it?

We work hard to offer many insightful resources to let you access the help you need. We also have a knowledgeable Customer Support Team available seven days a week to help answer your questions about Ridgeway and your account. Sign up today to get started and contact us with your additional questions

Where do I start with investments?

Your first step used to decide what you want to achieve. Are you saving for a specific short-term goal, such as a deposit for your first property, a new car, or to pay your children's university fees? Or are you saving for the long term, to fund your retirement? Your answers will largely determine how and where you invest. This is why we are here to help you achieve your goals. Get started with us immediately.

I paid my management fee, but my account is still restricted. What do I do?

It may take up to 24 hours to verify your payment. However, if you have paid your management fee and you account is still restricted after 24 hours, please send us the details of your transaction and your account will be restored back after payment has been verified.

What is account management fee?

We charge a one-time Investment management fee of $50.00 for any registered account that has made an investment deposit with Ridgeway. The account management fee is applicable for any account that has invested with us. Ridgeway reserves the right to change these fees. In certain circumstances, and at our sole discretion, Ridgeway may notify selected customers of a specific fee change, where we consider a change to be of particular relevance to such customers.

I have made a deposit, but I don't receive returns?

Please note that it may take up to 48 hours for your deposit to confirm and show in your account. Also, the minimum deposit that we require our investors to make is $100 to be able to earn returns. If your total deposit (excluding welcome bonus) is less than $100, your account will not eligible for returns. In such a case, add more funds to your account to make your total deposit above $100 (excluding the welcome bonus) and you shall start to receive returns from the next day

When will I get returns after I have made a deposit?

Please note that your deposit may take up to 48 hours to get activated and you shall start getting returns after 24 hours of your deposit activation.

Why my account has missing returns?

Please note that returns are not awarded to suspended accounts. So if your account was suspended for any reason, you will not receive returns during that time.

When will I get returns after I have made a deposit?

Please note that your deposit may take up to 48 hours to get activated and you shall start getting returns after 24 hours of your deposit activation.

Can I withdraw from my Ridgeway Account to my bank account?

Unfortunately, at this moment, we do not support direct withdrawals from your Bitminecycle Account to your bank account. Withdrawals are allowed through Bitcoin and Etherum.

How much can I withdraw?

Each account has a withdrawal limit based on the account usage. You should be able to see that limit when requesting a withdrawal. Please refer that and make withdrawals accordingly.

How to know how much I can withdraw?

The amount and time limitations of withdrawals allowed are clearly displayed on the withdrawals page of your Ridgeway account. Please refer to the same. To increase your withdrawal limit and reduce the withdraw time frame you are required to increase your investment deposit. Please note that the withdraw time frame is temporary and will be lifted in the coming weeks as the Covid-19 crisis reduce and our banking partners commences full operations.

Things to remember before making a deposit?

Return Withdrawals may take up to 3-7 working days to complete. Deposit Withdrawals may require account verification and may take up to 14 working days to complete. Please check your withdrawal settings carefully before you make a withdrawal request. Withdrawals once requested cannot be cancelled. Each account has a withdrawal limit based on the account usage. You should be able to see that limit when requesting a withdrawal.

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